Returns & Exchanges

At Duffel Bag, we stand by the quality of our craftsmanship and offer a 30-day return window for all unused items in their original packaging. Whether you need a different size or a different style, we are committed to ensuring you find the perfect travel companion.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original dust bags and shipping box, ensuring all hangtags and protective hardware films are still attached.

• 3.
  Print and Post

  Download your prepaid shipping label from the portal, secure it to the outside of your package, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team verifies the condition of your return, your refund or exchange will be processed within 5-7 business days.